Customer Reviews

Customer Reviews

"Thank you for getting to my issue quickly. Jacob and Tyler did a great job! I appreciate your company for servicing both my houses."

- Bernice K.
I want to share the experience we had today.  Jerry and Curt were just a pleasure dealing with and even followed up with instructions. If this site had a star rating, these gentlemen would receive a five star. I will recommend A1 Finchum to all people I can when service is needed.  Thank you!  

-Mr. Lanigan
"We would just like to say from the moment, Mike Jones came to our home to give us a quote...it has been an excellent experience, no high pressure sells and he was very knowledgeable. Mike was able to explain the process and answer all of our questions. He took a stressful situation and made us feel better about the whole process. The installation team from A-1 Finchum, Jerry and Curt, were awesome and very nice. They went above and beyond what we feel any other company would have done. When they were done with the installation of the furnace and air conditioner...you couldn't even tell anyone had been here because there was not a mess anywhere. If you need an air conditioner or repair service this is who we would go with again. We had talked to other companies and these guy's are A-1 in our book! You owe it to your self to call A-1 Finchum before you make your decision...sure glad we did. Tony and Leslie"
- Anthony L.

"Both men did a great, 10 out of 10."
- Richard & Beckie C.

"Maintenance Check 

I have had both spring and fall maintenance done the first was done by mike and now by dennis who is great a1 heating has the best employees working for them."
- Sue W.

"Team Compliments

A note to thank your team members for their great work in installing a new unit to replace our worn out upstairs heat pump unit. A-1 Finchum also replaced our downstairs unit four and a half years ago, and both times we have been impressed by the directness and fairness in dealing with your company, and well as the quick response time. Mike Jones has been our sales contact both times, and it was nice to work with the same person again. 

This unit is located in the attic, with access through an access panel in the ceiling of an upstairs closet. Jerry, Curt and J.E. did an excellent job of working in less than optimum conditions. To my delight, there was absolutely no sign in the house when they left that a furnace had been removed and a new one installed. 
My compliments to them for their courtesy to their surroundings as well as their competence in doing their work. They were friendly and easy to have around, and still very professional. Their willingness to answer questions was also appreciated. 

It is a pleasure to deal with a professional company."
- Carol N.

"This is the second unit Finchum has installed for me. The first one lasted 20 yrs. Have nothing but good to say about them. They are honest, prompt, and do what they say when they say they will. I have recommended friends and family that have had the same service. Not only do they sell, they service hat they sell and others too! If you are in need of HVAC sales and service you are doing yourself a disservice if do not give them a call."
- Michael N

"I wanted to drop a quick note to thank everyone involved in the successful installation of my upstairs heating and cooling system. Everyone I dealt with was professional, personable and communicative, and they were all highly knowledgeable about their trade.

I especially would like to express with great appreciation, the excellent service provided by Doug and Jerry.

Doug, my serviceman, diagnosed the problems in my old system, communicated them to me and even got the old system to run for a few more days until the new one could be installed. I hope he will always be there to answer my calls.

Jerry, my installer, did a wonderful job. He went way beyond just doing his job. He would not quit until everything was done and done perfectly.

He has a bulldog mentality to get things done right.

With excellent employees like these two, it is easy to see why A-1 Finchum has the reputation it currently enjoys. I know I will only call this company if further service needs arise.

Thank you all very much"
- George M McCormack

"This company rendered excellent service !! Our heat pack unit went out. We called James regarding a new unit. The price was very fair. They came out the next day at the appointed time they stated they’d be at our house. The service tech’s were very nice and respectful. They went straight to work and didn’t dally round. There was some unforeseen problems with the duct work. They didn’t blink an eye, they called their office and had the required parts delivered the the house. They then finished the installation. They explained the operation of the unit and the new thermostat. The after installation clean up was 1st class !!! Thank You very much A-1 Finchum !!!!!"
– Lloyd S.


“Great service, great communication. A1went above and beyond to get our A/C back up and running. I highly recommend them.”
– Chris L.


“I cannot say enough good things about Curt, Mike and Mark. They installed my new HVAC system. They were articulate and professional in every way! They were very considerate of my home and of my pets. They did a superb job - they are to be commended on a job well done!”
– Dreama C.


“This project replaced my original upstairs system in the attic. A-1 Finchum also replaced my main downstairs unit in 2006. The technicians who did the job were thoroughly professional and courteous and treated my property with respect. The installation was excellent both technically and visually. They cleaned their way out the front door and you would never know they were here except for the new condensing unit outside. The job also included replacement of much of the original duct work in the attic which was deteriorating after 25 years of service. The entire job took about 8 hours from start to finish and I could not be more pleased with the performance of my new Carrier system. Every aspect of the project from the initial sales call to the final checkout could not have gone more smoothly and the finished product exceeded my expectations. Their pricing is very competitive and the quality of their work is simply excellent. If you need a new HVAC system, call A-1 Finchum. You will not be disappointed.”
– Graham S.


“I am sincerely grateful for Ryan's experience and compassion. Not only did he repair my heat and air unit but he tracked the delivery of parts to insure they arrived on time. As a single senior gal without heat for over a week and lows in the 40's, it was very distressing. I thank Ryan and A-1 Finchum's phone staff for their dedication and work to keep me and my little dog, Jonesie safe, healthy and happy. This time it was more than just a job and I thank you.”
– Kelli


“Our air conditioning went out on a 90 degree day while I was 6 months pregnant. Jacob was our technician and after contacting him by phone he was at our house within 45 minutes. He worked very quickly and efficiently, which is certainly something you want when you are paying for labor. He was friendly and very knowledgeable about our system. The problem was fixed within another 45 minutes and we were back up and running. I felt the price was reasonable considering the speediness of the response and parts we needed replaced.”
– Kendra T.


“My upstairs unit went out. I had two companies look at it and give me quotes. I wasn't happy with their response times or prices. I called A-1 Finchum. They were quick to respond and found that both my units were bad. They had me in cool air and ready for the cool weather in no time! I am so happy with their service!!”
– Kimberly H.


“The home warranty folks sent a tech to my home to repair my unit. I have never felt more uncomfortable in my life. This was a get your gun for protection moment. NO WAY! Called A-1 Finchum. Mike Jones is a true professional. He asked me questions and advised. Installation scheduled for the next day! Glen, Jerry, Curt, and Tim were my installers. What a Great team! These gentlemen worked tirelessly to install 2 systems in my home in one day. Never once was I afraid for my life nor did I reach for my gun. You all are welcome anytime the coffee is always on. A-1 Finchum, you all ROCK! I froze with the new AC and never got it below 72! My pocket book thanks you as well! Telling everyone I know about your professional service and install teams!”
– Missy K.


“I had to get a new unit for my house and so I called A-1, who I had over to do service work prior to this. They have always been very responsive and service-oriented. I liked that I had more than one price option and financing available to me. Install was clean, timely, and well done. I would definitely recommend Mark Griffey from A-1 to anyone.”

- Britt L.



“A-1 Finchum came out today at Birchwood Kennls and installed an electronic air cleaner for our dogs, and fixed our furnace pipes.

This company was very effective and efficient and very friendly, and was able to meet our needs.
When the job was complete, they made sure to clean up, and put everything back the way it was.

Staff-Curt and Tim was very professional and very friendly.

I would not recommend anyone other than A-1 Finchum.”

- David B.



“I had A-1 Finchum install our new downstairs and it was a great experience. We had one of their service techs come out and he said our condensor was rusted and dead. He sent out one of their salesman who explained everything to us and gave us a couple of different options. We decided on an amana 15 seer and they came out and installed it the next day. Very professional company, I would not hesitate recommending them to all my family and friends”
– Mark G.


“This company installed my last HVAC system the same day we found out our old one was bad. Fast, Friendly Service and I have recommended them to all my friends. If you need fast, reliable 24 hour service from an honest company call A-1 Finchum!”
– Misty M.


“We've used A1 Finchum for years, and always have had great service at a great price. We bought a house a couple of years ago that had two Trane units installed in 2011 (not by Finchums). Since then we've had issues with one of these units sporadically. A1 Finchum has taken great care of us, even though they didn't install these units. We recently had one of these units go out (AC) and had a very hot house (hard to sleep at night!). Finchum's went above and beyond to ensure that it was fixed in as quickly as possible, and that we would be as comfortable as possible, even though it took a couple of days to get the motor we needed. Their tech personally drove to pick the motor and up and came straight over to install it. We will never use anyone else, and wish we had units that were recommended by, and installed by A1 Finchum. First rate company.”
– Todd B.


“My family and I have all used A1 Finchum heating and cooling on several occasions. They have always been quick to respond, even when our AC unit went out during the hottest part of summer. They are prompt, friendly, and don't recommend unnecessary parts. Very reasonably priced as well. I would recommend A1 Finchum to anyone!”
– Tracee K.


“Had some problems with my old hvac unit and called to have it serviced. The tech came out and was very honest about what was needed and that because of its age it would only be a temporary fix. Was able to get an estimate on a new unit and have it installed on the same day as the service call. The 2 installers were very friendly and knowledgable. They were able to have it finished in just a couple of hours. It was a great experience dealing with these people.”
– Trey B.


"Thanks so much for sending such a wonderful team - from Mike 1 to Mike 2 to team of Curt Jerry and Glenn to restore heat and air to our home - we are now enjoying a wonderful air conditioning system after 2 weeks without. We enjoyed working with your employees! Thanks again."
Marianne W. and Phil H.


Eddie & the A-1 Finchum Team,
"Just a little note to say, Thank you for replacing our thermostat at no charge. We really appreciated it and the new thermostat looks great!"

Your Happy Customers,

- Zach & Amy



“A1 Finchum Heating & Cooling offered us excellent quality service & were a pleasure to do business with. We had a wonderful experience with this company with their top of the line professionals that were very polite and job focused. This team did a fantastic job working around us as we were open for our regular business hours as they worked away. A1 Finchum Heating & Cooling offers professionalism, expertise, reliability, honesty, and excellent service by the entire crew. Eddie was our account representative and very knowledgeable of our needs. It was great to work with someone who actually tried to help us rather than just sell us a unit. Eddie, Jerry, Curt, Glen, & Tim made this entire process flawless and smooth for our company and we highly recommend them to anyone who is needing the services that they offer. Thank you for everything from the entire team at American Business Equipment, Inc.”

- Kristen W.



“It's been one week now since we contracted with A-1 Finchum Heating & Cooling and they installed our new gas furnace and air conditioner. We had done a great deal of preliminary research but when Mike, the "comfort advisor" came to inspect our old system and review what our needs might be, we felt him to be knowledgeable and easy to talk with. He assessed our old system and listened to our concerns, leaving us feeling very confident about our purchase. Kurt and Tim were the installers and we were amazed at their expertise and, especially, the pride they took in their work. They left us with no questions about our system unanswered. We still cannot believe how smoothly everything went; and in such a timely fashion. The price seemed fair, all contracted work completed as indicated, and invoice exactly as quoted.”

- Dianne E.



“Best decision ever! Mike Jones was informative, forthcoming and solid in the information and estimate for HVAC system replacemen as well as a financing option. Kurt and Tim arrived on time and worked hard until they completed a very professional installation. New energy efficient AC and heat are working great! Glen and Jerry arrived to help wrap up. I got a tutorial on the indicators of normal operation with a variable speed motor (new to me), the new digital thermostat and safety features installed. Invoice was exactly for the amount quoted and for less than I had been quoted elsewhere. My home was left clean. Having to replace the HVAC was stressful. A-1 Finchum turned it into a pleasant experience!”
- Paula G.



“I contacted A-1 Finchum and they responded extremely quickly. They were able to get to work with little notice and gave me a great price on a new heating system. The entire staff was professional throughout the process. I would highly recommend A-1 Finchum to anyone needing an HVAC company.”

- Curtis J.



“We highly recommend A-1 Finchum for any HVAC issues and would give them more than five stars if we could. We had three other companies come out to find the issue in our system beforehand and none of them could definitively pinpoint the issue until A-1 Finchum came. Others were saying we needed to replace our whole unit or parts of the unit, but Eddie at A-1 Finchum found the issue within 20 minutes! He even went so far to show and explain to me what was causing a short, fixed the issue and triple checked that it all worked properly before he left. In addition, what we paid was very fair and a fraction of what others were saying it would cost.

We will definitely be using them for anything HVAC related in the future!”

- The Peels



“On the coldest morning of the longest cold spell in Knoxville in years, my wife, daughter, granddaughter, and myself were shivering because our old HVAC unit had crashed. That’s when installers Curt and Dino showed up at my front door on that 7-degree Saturday morning with smiles on their faces. They had worked several twelve hour days in a row and I know they must have been exhausted. But you would never know it by the way they handled this tough attic install, which was made more difficult by the shoddy installation of my old unit by God knows who. Curt was extremely knowledgeable and took time to explain the installation process, which really educated me on how my new HVAC unit would work. I can’t say enough good about Curt and Dino, who are truly professionals. The installation was perfect and the unit functioned flawlessly.

The sales manager Mark came out the day before on Friday and explained my options in detail. Once I had made my decision, the installation was completed by the end of the next day. Now that’s what I consider excellent customer service. Trust me folks, you don’t need to look any further than A-1 Finchum to install a new HVAC system for your home”

- Samuel B.



“Very professional, very helpful. We've had a cold spell and our heat pump wasn't working correctly. When they couldn't make it the day I called them, the lady at A1 Finchum called me back later on in the evening to make absolutely sure we had some source of heat, and if it would be OK if they could come the next day. They were pretty overwhelmed by all the calls they'd had, which is understandable. The fact that she called at all to check on us really impressed me. So the next day, the tech came to the house. He was very polite and quickly figured out that the breaker controlling the heat strips had inadvertently been turned off. Our house is older, and the breaker box isn't exactly easy to figure out, so that was a big help. He even marked it with "Do Not Turn Off." Thank you very much, A-1 Finchum!”

- L.K. P.



“Dear A1 Finchum Staff, 

Misty, I can not thank you enough for all you have done. You have gone above and beyond the call of duty and excelled. Thank you for getting the 10 yrs warranty on my parts for my system. the owner is lucky to have a worker of your caliber and dedication!!! Eddie and Mike are simply terrific! Outstanding commitment and dedication. They are the " dynamic duo".

Kind Regards,

- Kathryn T.

"Very Impressed with this team of employees. Professional, polite, punctual, and knowledgeable in their specialties. They are my go to HVAC business."
-M G


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